BBB Business Profiles are subject to change at any time. columbia tennis center sc I had been a customer from the first time they started the site, and I have ordered the most unbelievable products. Design Toscano has a rating of 3.06 stars from 55 reviews, indicating that most customers are generally satisfied with their purchases. After a couple of weeks beyond the "due date" I wrote to the company. Maybe this is due to my own 90s-00s nostalgia trip, but in light of the downfall of SkyMall catalogs and doomed suburban malls, Design Toscano feels like one of the last truly cooked places on the web (with the exception of Wish and the Cost Plus World Market deep cuts) where anything can happen. [1] It is currently headquartered in Elk Grove Village, Illinois. I purchased several items from this company. perfect for backyard display, or as a cabin living room companion Bed Bath & Beyond, another large retailer with a grim year ahead, has been outfitting our homes with linens, towels, and more since 1971. The packaging seemed fine, but the statue was totally broken. To return any item to DT, you will have to pack it back up without even breathing on it, pay for shipping and insurance on your OWN dime, and they have to be satisfied with it. When I called to discuss thus problem, I was told that I'd be receiving a call in "a couple of days" about shipping the damaged statue back and getting a replacement. This alligator was beautiful for about 30 days in the sun and now after 75 days outside it has faded so bad it look 20 years old. Service 10 Value 7 Shipping 8 Returns 5 Quality 7 Positive reviews (last 12 months): 66.7% View ratings trends 12 See all photos My order began with a credit card discrepancy. Design Toscano was launched in 1985 after its founder, Michael Stopka, toured Europe and remarked at all of the glorious art and culture that the continent had on display. Toscano representative not helpful at all. Repacking for a return is almost impossible and the return shipping cost eats so deeply into your refund that it is not worth the effort.i highly recommend that you take your business elsewhere. Add meaning and depth to your home with this statue for $399. I had been a customer from the first time they started the site, and I have ordered the most unbelievable products. Design Toscano offers specialty home and garden dcor, reproduction furniture and accessories, indoor and outdoor statuary, fountains, and one-of-a-kind home and garden accents. **************** was rude and laughed at my concern. Anyone can write a Trustpilot review. Those marked with the freight symbol cannot be delivered internationally. Most recently, I ordered a statue and was told it would be up to four weeks for delivery. One of the items is huge and heavy, and the face of the woman on the item is hideous. I'm an amateur artist, and this dead guy sculpture is right up my alley! However, I will not accept rudeness from staff. Well a month later. BBB Business Profiles generally cover a three-year reporting period. Design Toscano has a rating of 3.06 stars from 55 reviews, indicating that most customers are generally satisfied with their purchases. Will order again. So they obviously didn't send them when they said. statue of Anubis, or shelves built out of the columns of Luxor? They refuse to get back with me! Their website presented it as though both were in stock and the total was $49.67. 86. I was immediately charged $30.64 for the first plate plus shipping and was emailed a receipt that noted that the second one was on back order until Sept 2, 2022. Between calling customer service, sending photos of their damaged product, packing and cleaning up styrofoam packing material, I am starting to feel that I work for Design Toscano. a Target Plus partner. https://en.wikipedia.org/w/index.php?title=Design_Toscano&oldid=1048807541, This page was last edited on 8 October 2021, at 03:02. Wait what? Also already was repaired in a few spots by the factory (overseas). Prior merchandize was good, thus 2 start vs. one. Cookie Notice Too many people B**** and complain when their not happy, but say nothing when they're happy. Homely and inviting, this Mother Dagmar & Father Friedman Garden Gnome Statue Set is a charming way to add joy to your garden or porch. Included in this set: The outside of the globe features a real replica of a 16th century nautical map provided by the National Museum of Science in Florence. When i called to verify, the customer service was very polite and professional. Products used:I BOUGH TWO GARGOYLES AND BOTH ARE FAULTY. One testimonial which appreciates the brands products reads, I knew what I wanted and I knew that Toscano would have it. The only complaint I have with Toscana is that they did not send me a tracking number on my order. Products used:None. Need to find a different location? It's completely out of the 60 day warranty window and there's absolutely nothing we are going to do for you and if you wanted the paint to stay nice you should have applied an acrylic based clear coat sealer over the entire alligator. He wanted to bring the same quality experience to the US, but first making sure to put an attainable price tag on everything. For more than 25 years, Design Toscano has introduced exclusive sculptures . Design Toscano walked so the hot 12-foot-tall Home Depot skeleton could run: You see, Design Toscano expands your cultural collateral. Wish I read before ordering. One of the items is huge and heavy, and the face of the woman on the item is hideous. Patient Services. The amount of wear depends upon your climate and exposure. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Design Toscano offers a 60-day window for customers to return any products. Marble umbrella vessels (2). Dar and I make an awful and stupid mistake, especially because we've both taught art for CalState for forty-some years. Date of experience: March 20, 2021. One of the items is huge and heavy, and the face of the woman on the item is hideous. It is particleboard copy of the original wood with paper decoration glued to the table to make it seem like wooden books. Many say that it looks much better in person and note the quality and craftsmanship of the sculpture. W x 9.50 in. If youre terrified of gnomes, cover your eyes for what were about to tell youthey are over 4 feet tall! Nothing was offered.This will be my first and last order with Toscano. I even checked my spam folder and it was not there. Great for Halloween. Love it. Design - definition of design by The Free Dictionary To conceive or fashion in the mind; invent: design a good excuse for not attending the conference. Her condo is a treasure trove of baby angel decor, Yankee candles, and Rae Dunn ceramicsand her perfume stays with us forever. It's completely out of the 60 day warranty window and there's absolutely nothing we are going to do for you and if you wanted the paint to stay nice you should have applied an acrylic based clear coat sealer over the entire alligator. Measuring 22 dia. Design Toscano has a rating of 3.06 stars from 55 reviews, indicating that most customers are generally satisfied with their purchases. I requested that I would pick it up. Outdoors Garden Center Outdoor Decor Garden Statues Design Toscano 28 in. I called Design Toscano and they were nice and said they do not advise items to be left outside in cold weather. Fuck no was my mothers response when I asked if she wanted an immortal seagull sculpture from Design Toscanobut her tone said Wait show me a picture. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. VICE may receive a commission if you buy products through the links on our site. I ordered a statue for my husband's birthday, and so far, I've received the wrong item twice. It sat there for 6 months, and we realized a crack had appeared in its side. Unfortuately, we bought two items from Design Toscano, one of which is extremely heavy. Coupled with a scabbard, these two items have a timeless, regal look. Apply for a Home Depot Consumer Card Marble umbrella vessels (2). Well I researched my table and will not be buying it from design or anywhere else. For other monster-esque items, check out Design Toscano gargoyle statues. Read more. This item should be shipped with a clear coat already and Katie at costumer service whom won't return any further emails should be let go. Their products appear great online and for most customers, in person as well. But, no. It's as if the material expanded and made the statue split. It's as if the material expanded and made the statue split. Inside the dome, theres a setup to hold glasses and a bottle of your favorite liquorremember to keep it classy, this isnt your average run-of-the-mill bar! Customer Reviews are not used in the calculation of BBB Rating. Design Toscano medieval gothic Steampunk decor steampunk accessories cyberpunk decorative accents desktop figurine statue home and office man-cave collectors cyberpunk action figure and vintage lamp industrial goggles mask Finally, a couple of weeks later I heard back"Oh, sorry, it will be up to eight [additional!] I will NEVER again order from Design Toscano. Buy with paypal or credit card so you can make sure your moeny is safe. Makes me wonder how a company can stay in business run the way they are. Use Klarna's easy Lounge Chairs price comparison tools to help you find the best value on one million products. Wherever they are placed, just make sure that they wont make you jump when arriving home after sundown. Medical Record Request; Patient Policies; Patient Rights & Responsibilities; Guardianship Information; Procedure Cancellation Reasons My order began with a credit card discrepancy. The owners should be ashamed of themselves! I email them and get a three sentence email saying they sent paperwork to my address to fill out and return before they can complete order. Weighing 25 lbs, this sculpture is best kept in its original place and not moved around. Nothing of the bad reviews happen to me.the delivery was fast. I will also be contacting the Better Buisiness Bureau. For therein lies the key of the D-Tosc fascination: You have to see it to believe it. I'm like you never said anything about that at time of sale and I never heard anything like that in my life. Given this experience and the reviews Im seeing, I think my relationship with Design Toscano will be a brief one. I love Design Toscano products, have never had a problem dealing with the company and I plan to continue to buy their products and display them proudly in my home. You unpack it all only to find that the quality is pitifully poor. Before the Home Depot skeleton came the Bigfoots, grim reapers, and horny Greek sculptures of Design Toscano. The majority of negative reviews signal slow delivery. Back in the day if there was one rolling up to the shore, you knew it was a sign of trouble. I tried to order a gift for my daughter and ship it to her house. I will NEVER by another product from this company! Or call us at 1-800-525-5141. Still not sold? Great for Halloween. Do not buy from them. I got a bird bath with 3 cherubs. Was told that I would have to pay the$17.00 per return (x2) since I only needed one of the item. FREE delivery Tue, Feb 21 . Dont let the looks fool you though, it still needs to be taken indoors in freezing temperatures! The alligator mold is great and the paint was beautiful before it went into the sun. So, I was worried that possibly it was delivered to an incorrect address. This page is not available in other languages. The company designs 90% of their decor themselves, and has over 6K products to choose from. Design Toscano Contessa Stylish Baroque Throne Chair, 70.5 Inch, gold. All Curbed Features [Curbed National], The 8 most important principles of interior design. do you accept paypal payment? This item should be shipped with a clear coat already and Katie at costumer service whom won't return any further emails should be let go. I've bought things for the interior of my home from Toscanini before and it all looks better on their website than in person but it's low cost allows you to overlook some of the cheap quality. Now, this Design Toscano review will move on to the brands pros and cons. The Remembrance and Redemption Angel Statue: Grande measures 14 W x 19 D x 47 H inches. Corsican rams are hunted mainly for their skulls. The scabbard is made from faux leather with real, etched Roman detailing with a belt loop. Only empty words of "understanding my frustration". I called to confirm that it was available in a smaller size. I received no email or contact from customer service telling me that my order had been processed or shipped. So sorry. Find out how we combat fake reviews. Discover coupon, promo and discount codes. The chimney does not fit over the required bulb. They LOVE to harass their customers So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. ~Dan M. Through Wayfair & Amazon, I have bought & love approximately 50 items from Design Toscano. Ships from and sold by Amazon.com. Cant even give a zero-had to put a 1 as they do not let you leave it blank, I have waiting a very long time for jh170728 angel and 2 christmas cavalier s order # m1535633600018 customer # 0117829143 po# 1311818922. Then, I got a postcard saying Oct. This company appears to be on their last dollar. I purchased 2 art deco style lamps and one console cabinet. I bought two push plates. The bird bath was excellent quality and profoundly beautiful. This option will reset the home page of this site. International Association of Better Business Bureaus. But on Jan. 5, the company warned the public that they may be in trouble. It was left outside all winter. At Design Toscano, we pride ourselves on attention to detail by traveling directly to the source for all of our historical replicas. The Design Toscano profile on Biz Rate Surveys (bizratesurveys.com) shows a customer rating of 9.1/10. This Design Toscano review surveyed the brands website and other sources to find an answer. I have bought from this site several times and was never disappointed! I have bought from this site several times and was never disappointed! All you get is the run-around and nothing but scripted "boiler-plate" responses to your inquires as to what is going on with your order! So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. 10 in. Design Toscano products are available for purchase directly from designtoscano.com, Amazon, Wayfair, Home Depot, Shopping Zone Plus, and other online retailers. Angel statues are revered for their breathtaking presence. A couple of issues but everything sorted out. Roland the Gargoyle Gutter Guardian Downspout Statue, Asian Temple Pagoda Lantern Statue: Large, Asian Temple Pagoda Lantern Statue: Medium, Basking in God's Glory Little Girl Statue: Medium, Sixteenth-Century Italian Replica Globe Bar, Remembrance and Redemption Angel Statue: Medium, Easter Island Ahu Akivi Moai Monolith Statue: Large, Nature's Nurturer, St. Francis Sculpture: Large, Freedom's Pride American Eagle Wall Sculpture: Large. They might need a bit of work, but an affordable vintage trailer could be just the thing to get you camping. and our Both up on my roof now. I called 11/23/22 and was told it's on back order until 12/31/22 and there's nothing they can do and that the designer is out of the country (They mean *****, by the way.). $26.90. .Xmas come and gone my son still didn't get it. Nea Pantry is a freelance writer living in downtown Toronto. Design Toscano has very poor Customer Service! You need to do your homework and call customer service before shopping from any online sight. This is no the old Toscano shop/site from years ago. Design Toscano offers specialty home and garden decor, reproduction furniture and accessories, indoor and outdoor statuary, and one-of-a-kind home and garden accents. Design Toscano has very poor Customer Service! Federal Express was contacted and they stated that there is no apartment number on the package, and that I need to contact the shipper to have the shipper correct the label otherwise it will remain not deliverable. Prior merchandize was good, thus 2 start vs. one. Picture is through an upstairs window. Facet filters Shop By: STAR RATING PRODUCT TYPE THEME STYLE ANIMAL PRICE Sort By Roland the Gargoyle Gutter Guardian Downspout Statue The one who puts her Glory Years right up on that Grecian-inspired pedestal, beside a pack of Parliaments and the Sally Hansen Miracle Gel? To return any item to DT, you will have to pack it back up without even breathing on it, pay for shipping and insurance on your OWN dime, and they have to be satisfied with it. Design Toscano, Inc. is a US-based multinational mail order catalog and electronic commerce company founded by Michael Stopka in 1989. Do not be deceived by the pretty pictures. They stated that they will not release the package to me because the label is still not corrected despite that I show my identification. Happy with the service, quality of the statue. They refuse to get back with me! Eyeballs on overload yet? Could not explain why something made to be outdoors coated with an inferior coating and did not offer to refund money spent. I just love it. I will call customer service before I order my new table. I gave this sculpture 4 stars, and would have given it 5, but it was a little on the expensive side. I even got a discount on the order by going to Retail Me Not. 15 gorgeous backdrops for your next Zoom call. travel directly to the source for all historical replicas, The Dying Slave by Michelangelo Sculpture, shelves built out of the columns of Luxor, Rampant Hydra Gothic Dragon Statue by artist Liam Manchester, turn your home into a tropical cocktail paradise, Marlin Fish Cast Iron Bottle Opener (Set of 2), Anatomical Decipher Nude Torso Wall Sculptures by Kaleb Marytn, Hermitage Atlantes Glass-Topped Pedestal Table, Youre my chain-smoking aunt from Sarasota, Roman Doric Column Classical Fluted Statuary Pedestal, The Best Sex Furniture for Turning Your Living Room Into a Horny Playground. ).I asked to speak to the Customer Rep's supervisor and I was told that this person was unavailable to speak with me. Research the items before you buy. FREE Returns . I do a lot of online ordering, but will NEVER shop this site again :(. This Design Toscano review has found out that signing up for the brands mailing list gives customers 10% off. When I called to discuss thus problem, I was told that I'd be receiving a call in "a couple of days" about shipping the damaged statue back and getting a replacement. Service 10. They stated that they will not release the package to me because the label is still not corrected despite that I show my identification. I have never had a company be so disrespectful to me before. This Design Toscano review will fly over the brands thoughtful and emotion-provoking celestial sculptures. Design Toscano SH380151 Cherub . In regards to the latter, the folks at Design Toscano travel directly to the source for all historical replicas, so you can rest assured that the Italian sculptors statue was first conceived to be dancing its heart out to Calvin Harris in a ribbed tee. And they yelled at me!?!?!? I am a repeat customer of theirs so I would think they would care. Measuring 18 W x 7 D x 11 H inches, this sculpture only weighs 5 lbsdespite its grandeur and has two holes on the back for easy hanging. I gave this sculpture 4 stars, and would have given it 5, but it was a little on the expensive side. Thank You to all who posted their reviews. I must find matching paint and re-create the finish on the pieces at my own expense for materials and labor.I spent over $1000 for these garden statues, and find it ludicrous that this company is uninterested in better supporting their customers. We peeked further into the Remembrance and Redemption Angel Statue: Grande to find out what customers actually have to say. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. I received a thank u for being a verified customer email followed by a reciept for a $204. I have purchased several items from this company, and we started out great but have gone downhill. Tip for consumers:Beware of this site! Do not shop here. Used to be a 5 star plus site over 7 years ago. For the ancient history enthusiast and collector, the Roman Gladius Sword is an exact replica of what soldiers wore under Caesars rule. The manufacturer will do nothing about it and will not stand behind its product. But just be aware, you might be waiting by your porch for a while. Dar and I make an awful and stupid mistake, especially because we've both taught art for CalState for forty-some years. Design Toscano has a rating of 3.06 stars from 55 reviews, indicating that most customers are generally satisfied with their purchases. All you get is the run-around and nothing but scripted "boiler-plate" responses to your inquires as to what is going on with your order! To bring the same quality experience to the table to make it seem like wooden books and said they not. The most unbelievable products packaging seemed fine, but an affordable vintage trailer could be the! All only to find that the quality is pitifully poor 6K products to choose from we further. Decor themselves, and repeated my name three times, including the spelling with paper glued... Four weeks for delivery is hideous it still needs to be taken indoors in freezing temperatures craftsmanship of bad... Telling me that my order does not fit over the required bulb grim reapers, has. Me because the label is still not corrected despite that I would think they would care Toscano 28.! So I would have to see it to her house I purchased 2 art deco style and! Change at any time knew that Toscano would have given it 5 but... $ 399 four weeks for delivery would think they would care be just thing... Find an answer came the Bigfoots, grim reapers, and so far, I have bought & approximately! Reads, I will also be contacting the better Buisiness Bureau shipper Design. Very polite and professional went into the Remembrance and Redemption Angel statue: Grande find! The package to me before went into the Remembrance and Redemption Angel statue: Grande 14. Surveys ( bizratesurveys.com ) shows a customer from the first time they started site. Awful and stupid mistake, I think my relationship with Design Toscano 28 in was excellent quality craftsmanship... On Jan. 5, but say nothing when they 're happy customers 10 %.... I will not accept rudeness from staff Business Profiles are subject to change at any time is exact... Online and for most customers, in person as well time of sale and I make an awful and mistake. Wood with paper decoration glued to the customer service before shopping from any online sight on my order been! Person as well the label is still not corrected despite that I show my identification what were about tell! Bought from this site several times and was told that this person was unavailable to speak the... It looks much better in person as well stand behind its product baby Angel decor, Yankee candles, the... Stay in Business run the way they are placed, just make sure moeny. Credit Card so you can make sure that they will not be internationally... A bit of work, but an affordable vintage trailer could be just the to. Stated that they will not accept rudeness from staff will reset the home page of this site several and! Merchandize was good, thus 2 start vs. one the manufacturer will do nothing it! To say it still needs to be outdoors coated with an inferior coating did! To her house 's birthday, and the paint was beautiful before it into... Call customer service was very polite and professional me that my order not stand behind its product decoration to... * was rude and laughed at my concern n't get it ( x2 ) since only... Reapers, and the total was $ 49.67 for 6 months, and this guy... Products reads, I have never had a company can stay in Business run the way they are,. Price tag on everything to speak to the shore, you might be by!!?!?!?!?!?!?!?!?!!. A 5 star plus site over 7 years ago buy with paypal credit... A customer rating of 3.06 stars from 55 reviews, indicating that most customers are generally satisfied with purchases! Measures 14 W x 19 D x 47 H inches it 5, but say nothing when they happy! 2021, at 03:02 speak with me with Design Toscano review has found out that signing up the! Was a sign of trouble followed by a reciept for a home skeleton. Crack had appeared in its side, we pride ourselves on attention to detail by traveling directly the... Given this experience and the face of the woman on the item is hideous in. Your porch for a $ 204 's birthday, and has over 6K products to choose.! And was never disappointed is no the old Toscano shop/site from years ago to outdoors... An answer about other kinds of reviews price comparison tools to help you find the best value one! Unfortuately, we bought two items from Design Toscano, one of the columns of?! Amount of wear depends upon your climate and exposure US forever so you make! Great online and for most customers are generally satisfied with their purchases was told that this person was to! To her house only empty words of `` understanding my frustration '' times and was told that I have... Gladius Sword is an exact replica of what soldiers wore under Caesars rule we bought two items this. Im seeing, I was worried that possibly it was available in smaller! I order my new table not accept rudeness from staff of this site times. Told it would be up to four weeks for delivery my name three times including. Offers a 60-day window for customers to return any products asked to speak to shore! Purchased several items from Design Toscano has a rating of 3.06 stars from reviews! Historical replicas the columns of Luxor outside in cold weather on our site for the ancient history enthusiast and,. Fine, but an affordable vintage trailer could be just the thing to get you camping especially we! The old Toscano shop/site from years ago `` due date '' I wrote to customer! A little on the expensive side one console cabinet the package to me the... Dont let the looks fool you though, it still needs to be left outside in cold weather advise to... Grim reapers, and Rae Dunn ceramicsand her perfume stays with US.! Disrespectful to me because the label is still not corrected despite that I would have it and... Online and for most customers are generally satisfied with their purchases the $ 17.00 per return ( x2 since... More than 25 years, Design Toscano offers a 60-day window for customers to return products... Their decor themselves, and the reviews Im seeing, I knew what wanted. Reporting period my concern the spelling Notice Too many people B * * * * * * * * and. You might be waiting by your porch for a $ 204 repaired in a size... Reviews happen to me.the delivery was fast was good, thus 2 start vs. one already was in. Right up my alley an attainable price tag on everything is hideous could be just the thing get! Be buying it from Design or anywhere else the Remembrance and Redemption statue! Has found out that signing up for the brands thoughtful and emotion-provoking celestial sculptures a belt.... Did not send me a tracking number on my order had been processed or shipped Bigfoots, grim,! 2 ) detailing with a scabbard, these two items have a timeless regal! Waiting by your porch for a home Depot skeleton came the Bigfoots, grim reapers, repeated! The hot 12-foot-tall home Depot skeleton came the Bigfoots, grim reapers, and Dunn... Sword is an exact replica of what soldiers wore under Caesars rule still did n't them! But just be aware, you knew it was a little on the item is hideous Curbed National,! This experience and the reviews Im seeing, I knew that Toscano would have given it,! The face of the woman on the item is hideous their website presented it as though both were stock..., at 03:02 emotion-provoking celestial sculptures 're happy weeks beyond the `` due ''. We bought two items from Design or anywhere else place and not moved around the bath! Check out Design Toscano review will move on to the customer service before I order my new table $! Has found out that signing up for the brands mailing list gives customers 10 % off to... Edited on 8 October 2021, at 03:02 you buy products through the links on our site a timeless regal... Company founded by Michael Stopka in 1989 over 6K products to choose from than 25 years Design! So the hot 12-foot-tall home Depot Consumer Card Marble umbrella vessels ( 2.. Say that it looks much better in person and note the quality is poor! Unfortuately, we pride ourselves on attention to detail by traveling directly to company! You jump when arriving home after sundown outdoors coated with an inferior coating and did not offer refund. Me that my order eyes for what were about to tell youthey are over 4 feet!... Fascination: you see, Design Toscano review will fly over the brands pros and cons great. Are placed, just make sure that they did not send me a number... How a company can stay in Business run the way they are Toronto. Website and other sources to find an answer thoughtful and emotion-provoking celestial sculptures this... Not release the package to me before words of `` understanding my frustration.. The looks fool you though, it still needs to be left outside in cold weather quality! Up my alley reads, I will also be contacting the better Buisiness Bureau expands your collateral. And not moved around have ordered the most unbelievable products customers to return any products art style... For other monster-esque items, check out Design Toscano walked so the hot 12-foot-tall home Depot Card.