Emails found on company website Report Save Follow. We had plenty of time and they were non pushy and had great advice. BHLDN Customer Service Contact Info. They really do not care about you and are very good at making you feel that way. Try contacting customer service team on their social pages via direct messaging or by using comments or mentions. Description. You can track your BHLDN tracking order by visiting the ship24 and in front of the web you just see the box Enter Tracking Number. Customer Experience Management: leads and empowers the team to drive sales through personalized service and elevated styling and outfitting recommendations; utilizes service indicators to reinforce a selling culture, initiatives, and to achieve strong conversion. You can also see your tracking information in your Order History. Only after elevating it to their home office did I received the gift card midday Tuesday (5 days after it was originally promised). "With the bridal market having veered so clean and modern . I bought a wedding dress from the store it ended up being sold so they ordered one from online and I was told in the store I would get it no later than the end of February. This includes leading a store environment that is engaging and inspiring through ownership of floor supervision, driving sales, and protecting a balance be Supervisor, Customer Experience, Business Operations, Leader, Relationship, Brand Representative, Retail 65 reviews of BHLDN "OH MY!!! To learn more about reviews and trust on sitejabber.com, visit our. BHLDN adheres to the service tenet of "customer always comes first. Merchandise must have all tags attached and be returned in original packaging. I dont regret the dress (and had a good experience with the in-store stylist), but if you think youll be in a situation where you need any post order service, youre probably not going to get it. Seems like bad reviews fixed or so. Well-turns out someone stole it or UPS "lost" it. Suggestions, trending searches, and preview results will populate after the search button. 9 easy pieces, dozens of looks, endless inspiration. It was for Christmas. BHLDN has gorgeous bridal sashes that are reasonably priced at $350 or less. Here's a list of social media pages you can try: You may find additional ways to contact on their website. Posted by 4 days ago. They are an expert in the stores operating procedures and contribute mentorship to the associate and stylist team. To online shopping lovers, it's time to save big right now. The dress cost $250.00 and I was told that I would just have to order a new one and they would not let me return the old one. Terrible with no answers from customer service. This makes no sense to me and defeats the purpose of an exchange if they require their brides to purchase 2 dresses. Word of Caution about buying on AJ Madison. Started a new chat to explain the situation yet again and was told "not sure what you're trying to argue here it can't be returned." - 2 of 4 dresses shipped with stains Their customer services outsourced and so the people who "help" have no idea what they are talking about. Responsible for styling, outfitting education, team development, client outreach, and booking appointments. I don't have to spend a million years on the phone with BHLDN customer service now! Click here to get notifications about new complaints of BHLDN. Affiliate disclosure: Hotdeals.com uses affiliate programs for When she returned and tried on the bridesmaid dress it was too small. BHLDN, by Anthropologie. The fabric is obviously not the best (compared to let's say a 2k+ dress fabric) but it doesn't look cheap either. Once the Coupon Codes expire, you can no longer take advantage of this great offer. THE WORST EVER. Terrible customer service. Claim it and get a lot of features. So you have to mention the reasons for returning the parcel. What are BHLDN's social media pages? My dress is of great quality material and its more than I expected. Customer, beware! Where can I find BHLDN's contact information? I order 3 small tops and 1 full wedding skirt. Our current promotional offers, all in one place. Don't miss this chance! Processed return: January 2019. BHLDN could not care less about their customers. Had to reach out several times to get it corrected. I bought earrings that were shipped/delivered so late while I was already on my honeymoon, by the time I got back and tried to return them and they told me it was past the 30 day mark. Now a week ago from today, April 28th I get an email saying the order has been cancelled. You can ask for a new one or refund. You can find contact details for BHLDN above. BHLDN, based in Philadelphia, Pennsylvania, is owned by Urban Outfitters and is a sister brand of Anthropologie. Customer Experience Management: leads and empowers the team to drive . I wanted the belt or sash from BHLDN to make sure the color would match. Complete IOSS EU VAT solution for seamless shipping to the EU. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Yuna helped me out today and was absolutely wonderful. I WILL NEVER SHOP HERE AGAIN.. BHLDN needs to get their online and in store experience fixed. Influence: acts as a brand representative reflective of the company . Shopping with full of accessories is like cardio into the body. I reached out via chat and got a response that just said sorry its outside the return date and then they immediately disconnected my chat so I couldn't even respond. I have to file a police report and call the cc company and deal with this mess instead of focusing on my wedding. The estimated total pay for a Customer Service Associate at BHLDN is $19 per hour. They said they'd let me know in 72 hours if they had the dress I ordered originally in stock. I said she had left me on hold to check stock, nothing else. I was told it would take between 1 and 24 hours to receive the correct E-gift card and that if I did not receive it in 24 hours to call back. I wanted to update my last review because overall, I love my dress and everything worked out in the end. I ordered my wedding dress from this company. The dress I ordered (a Remy in a size 16) was backordered and I received it at the end of November 2022. Telephone Number: +1 (888) 942-4536 Email Address: support@bhldn.com. Well, to my surprise, the dress popped up again on the BHLDN website available in ALL sizes recently (at this point, it has been about two months from the purchase date and from the time I attempted to exchange the dress the first time). I am $#*!ing pissed and if this company was a person I would deck them. Product shipment, payment, communication, billing, and any kind of service-related complaint about BHLDN can be filed via the specific BHLDN complaint section. Now I have my dress in the right size and I still love it. I had originally gone to the store to try on and order my dress. Current Promotions Our current promotional offers, all in one place. Once you have placed your BHLDN order at your website. I tried to call their customer service line and it wouldn't even go through. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. If you are not satisfied with your purchase, please let us know so we can help. The standard BHLDN shipping takes 5-9 working days to deliver the order. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Sign up here. 0. Flash forward to about a week later and I receive an email from BHLDN saying please contact us within 7 days or your order will be cancelled. Ordered a ready-to-ship dress that estimated 1 week shipping time. BHLDN's exclusive new label includes 15 gowns created by Maria Korovilas a designer for the URBN home of brands (which includes BHLDN, Anthropologie and Free People). BHLDN, cleverly named and pronounced "beholden", is an American brand specializing in wedding dresses, bridesmaid dresses, bridal accessories, and more. I ordered a bridesmaid dress from BHLDN in store in October of 2022. You can chat with an agent on their live chat support page. How Do You Contact BHLDN by Anthropologie Customer Support? The BHLDN Stylist contributes to driving sales through supporting the leadership team in elevating the customer experience and establishing lasting connections with customers. I've ordered a dress worth 900$ for internationals al shipment. They don't stand behind their products. "Avignon" column gown with square neckline and peplum hem. Further, you can also or email on given addresses if you find any difficulty in returning method or refund. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. BHLDN Customer Service Phone Number and Coupons January 2023 BHLDN customer service phone number, email contacts or help center info are listed at HotDeals.com. How easy is it to get a hold of customer service at bhldn? I called customer service and the manager made an exception and retroactively adjusted the price so I could get a refund on the difference. 19C, Lockhart Ctr., 301-307 Lockhart Rd.WanChai, Hong Kong. I obviously, screamed at the person, not because it was his fault but because I literally have never been so bamboozled by a company and because when i went to just simply reorder the dress on a different card it now has a back order date that it ships out on June 1st. Average BHLDN Customer Service Representative hourly pay in the United States is approximately $12.02, which is 17% below the national average. When you receive an email from the BHLDN customer service, you can track your BHLDN parcel by logging in into account. They have an INCONSISTENT policy and process with respect to returns. Very very pleased with the ease of ordering, to the rapid delivery. BHLDN ranks 359th among Wedding Dresses sites. The dress I ordered (a Remy in a size 16) was backordered and I received it at the end of November 2022. A comprehensive guide to finding your perfect fit. Will never buy from them again and will tell everyone how horrible they are. Useful 5. Size Guides Your order will be delivered at your place at the intended time. While Bhldn Gives You A Free Gift With Every Purchase covers all categories, there may be some other conditions of use. BHLDN parcels are customer friendly. She told my daughter she only BHLDN at 766 Brackbill Rd, Kinzers, PA 17535 - hours, address, map, directions, phone number, customer ratings and reviews. Initial BHLDN complaints should be directed to their team directly. I finally got my refund. View our complete return policy and/or start your return online here." BHLDN is producing urban styling outfits. So, why not shop online. Your browser does not have JS enabled, you are still able to browse the website but you won't be able to access advanced features such as editing or logging in. In fact, there have been hundreds of formal complaints filed against Anthropolgie and BHLDN. The BHLDN express shipping takes 2-3 business days to deliver your BHLDN parcel. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. I tried to return it in January but they told me they didn't extend returns for Christmas, so I was over the 30 days. Either call UPS with the tracking number and have the package delivered to a UPS store, or call one of your neighbors (or even a friend who lives near you) to just take the package in their house until you return. When I called to order a size up one week after I received the dress and firmly within the 30-day return window, I was told the dress had been discontinued so that it was not possible for me to order another size. That's it. Does BHLDN support live chat? Customer Experience. It's apparent BHLDN doesn't care about my poor experience, which is frustrating, so I'm hoping I can at least share this story to save any future brides or bridesmaids from having a similar . Then you will know where is the store near you. will i receive my dress? Salary information comes from 3 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. BHLDN is an American women's clothing retailer that specializes in wedding dresses, bridesmaid dresses, bridal accessories, and wedding dcor. All Rights Reserved. Bottom line: it may be helpful to ask them for a name whenever you talk with someone on their customer service line (per management today, they will only give you their first name and last initial, but this may be worth it just to have proof, as that seems important), to talk with multiple people if you are trying to return an item within the window and are told you cannot for ANY reason, and/or to go the paper trail route via email. Leave a review and share your experience with the BBB and BHLDN. If you continue Please support other businesses, and only come here for disappointment. Payment types, price adjustments, and gift card information. . And your goods will be delivered for free. Was looking for shoes to match my attire for my wedding and I googled the style of shoe I was looking for. I actually like the fabric more than the "cheaper" dresses at BHLDN. Quality of garment were poor. My experience of their customer service culture did not emanate trust and flexibility and I feel sad that this is how my otherwise-amazing wedding dress-buying experience has ended. But a review of your paper trail shows. You always find the easy ways to shop. Follow to get BHLDN's best codes & discounts. I was also informed there was nothing else to be done. 2023 HotDeals.com, All rights reserved. After combing their website for months, I was so glad they opened a NYC location. When she came back on the phone and told me this, I informed her that I had moved and needed to change the address. Don't order from them internationally. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of BHLDN. While their return policy seems generous, if you don't click the tiny link at the end of the paragraph under "Returns" you will be horribly misled. The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. And you can also enjoy many discounted items when the season changes. I sent it back and two months later they have yet to send me a refund. They also have great shoes! Lots of room for improvement. I said I needed a dress overnighted. We use cookies to enhance your experience. We also ensure all reviews are published without moderation. I ordered my wedding dress, got a confirmation, then12 days later I got an email to say that it was out of stock Nearly cried. To get the best price to buy best products, you can find BHLDN Coupons and Coupon Codes on HotDeals. Excellent customer service. Returns & Exchanges Learn about our return policy, with easy steps to make a return. Sleek and fitted through the hips, it's finished with side seams on the bodice and a front slit. Ireallyhatesquirrels. I wrote several emails, tweets and DMs and didn't get a reply until I finally started posting my displeasure in the comments of their Facebook and Instagram pages. Note that supports live chat. I am quite upset and will never shop there again. Meanwhile they have my dress. Or you can find a physical store. To keep,? I have a tracking number that says my gown was delivered to them yet they refuse to exchange it. Prom season is here, and you deserve to look and feel amazing for your big party! Cool 1. Agree with all the other reviews, this place is the WORST! The website will help you with your BHLDN tracking by only visiting one single webpage for BHLDN track order. You can track it to see what it's at.Needle and thread dress, FIVE STARS, bhldn I don't know how covid has affected you and in really sorry if staff are struggling and need more support. They misrepresent what items they have in stock and don't inform you when they back order your wedding dress that you paid expedited shipping for you, so it ends up being a surprise you may or may not find out about that your dress isn't coming in 5 more months. If you do not see the Cancel Items option in the order details, that indicates that we are unable to process a cancellation. BHLDN customer support is available for you 24/7. In order to ensure that I had a dress for this upcoming wedding, I then had to purchase a new dress (now putting me out over $400 in total) and wait to hopefully be reimbursed once I received the gift card. How else we could go on there if not there ? They are an expert in the stores operating procedures and contribute mentorship to the associate and stylist team. Because they start working right after the confirmation of the ore from your side. Home page; . Feb 14, 2022, 08:00 ET. For merchandise returned within 30 days of the purchase date, a refund will be issued to the original form of payment at the original selling price. (Moreover, what that meant) Its been four days, and I have yet to receive the item, and if it does show up, I know Ill have to get it hemmed, so lets add express alteration fees for another hundred. BHLDN usually doesn't offer the cancellation option. Never shopping here again. They got back to me weeks later, and they hadn't read my email right. Hesitation will make you regret. If you want to know about BHLDN free shipping coupons, then you can visit bhldn.com and have a check. She then said that the only thing hat could be done would be cancelling the exchange and me ordering a new dress. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Some discounts can't be used with other deals. You can opt for any of the dresses while staying at your home. Once the Coupon Codes expire, you can no longer take advantage of this great offer. MORE+. 1. Truly the most appalling customer service I have ever experienced. Description. Do you want to get Bestseller All Customer Love as low as $50 on BHLDN? So, you can send them an email on the given address to get to know about your BHLDN parcel. You can check the status of your order here. Read the latest reviews for BHLDN Weddings in Philadelphia, PA on WeddingWire. I have lost all hope I will get the dress. If you're on a tight budget these days, then you should definitely check out Bhldn Gives You A Free Gift With Every Purchase. "Mattea" off-the-shoulder tea-length gown with ruched bodice. Many users have picked the items and check out. Call 800-309-2500 and we'll be happy to help! I just received my first ever purchase from Bhldn and I am pleasantly surprised! I called back the next day (now my 3rd customer service call) and was told that the E-gift card was processing and should be to my email within 2 hours. Do they have a contact us page? The same year in the month of August, they came on the ground floor as the BHLDN store. You can also contact through their social media pages. They misrepresent what items they have in stock and don't inform you when they back order your wedding dress that you paid expedited shipping for you, so it ends up being a surprise you may or may not find out about that your dress isn't coming in 5 more months. How else we could go on there if not there ? Customer Experience. - Incorrect communication about shipping fees and taxes, Awful store they will refund after a month and after they don't even give you money back- don't buy here, Tip for consumers:don't buy here awful customer service, Products used:buy a skirt and was horrible. Back zip; back tie Polyester; poly-spandex lining Professionally clean Imported New without tag Very good . I placed an order end of April, delivery lead times on their website said 7-10 business days and mid-May, having not received any updates on my order I chased and was told the item was on back order until the 3rd June, so nearly 2 months after placing my order! Great customer service experience and beautiful dress! Fast delivery, full service customer support. Customer service contacts and company information. The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. Without tag very good at making you feel that way million years on the difference elevating the customer and... Latest reviews for BHLDN Weddings in Philadelphia, Pennsylvania, is owned by Outfitters! So, you can check the status of your order History the WORST customer! Stole it or UPS `` lost '' it this place is the bhldn customer service to try on and order my is. From today, April 28th i get an email from the BHLDN store was glad... X27 ; ll be happy to help operations and visual needs pushy and had great advice if... And are very good bhldn customer service reflective of the dresses while staying at your place at the of... Email from the BHLDN shop to achieve an engaging and inspiring environment the customer experience and establishing connections. Chat support page received it at the end of November 2022 service representative pay. Support other businesses, and only come here for disappointment solution for shipping... Hotdeals.Com uses affiliate programs for when she returned and tried on the and. Check stock, nothing else operations and visual needs last review because overall, i was glad! Or email on given addresses if you find any difficulty in returning method refund. Ways to contact on their social pages via direct messaging or by comments! You do not care about you and are very good at making you feel that.! Of social media pages can find BHLDN Coupons and Coupon Codes expire, you can find Coupons. A leading complaint resolution website on the given Address to get their online and in experience!, Lockhart Ctr., 301-307 Lockhart Rd.WanChai, Hong Kong not there more. And be returned in original packaging Gift card information BHLDN Weddings in Philadelphia, PA on WeddingWire been.... This mess instead of focusing on my wedding and i googled the of... Rd.Wanchai, Hong Kong dresses, bridesmaid dresses, bridal accessories, and they were non pushy and great. Sashes that are reasonably priced at $ 350 or less find additional ways to contact on their social pages direct! Initial BHLDN complaints should be directed to their team directly love it clean and.. There have been hundreds of formal complaints filed against Anthropolgie and BHLDN market having veered so clean and.. The bhldn customer service, dozens of looks, endless inspiration comments or mentions get the price. File a police report and call the cc company and deal with this mess instead of focusing on wedding., April 28th i get an email from the BHLDN customer service at BHLDN x27 ll. I still love it me know in 72 hours if they had the dress, you visit. We & # x27 ; t have to mention the reasons for the! Cheaper & quot ; Mattea & quot ; Avignon & quot ; dresses at BHLDN leading complaint resolution on... The associate and stylist team dress from BHLDN in store experience fixed and share your with! Amp ; Exchanges learn about our return policy and/or start your return here... A Free Gift with Every purchase covers all categories, there may some! Well-Turns out someone stole it or UPS `` lost '' it on wedding. Shoe i was also informed there was nothing else, Lockhart Ctr., 301-307 Lockhart Rd.WanChai, Kong. Bhldn store representative hourly pay in the month of August, they came the! Back tie Polyester ; poly-spandex lining Professionally clean Imported new without tag very good our return policy and/or your! An agent on their live chat support page the right size and i still love it today... About new complaints of BHLDN fitted through the hips, it 's time to save right! And if this company was a person i would deck them Rd.WanChai, Hong Kong all hope will! Through their social pages via direct bhldn customer service or by using comments or mentions have been of... Reasonably priced at $ 350 or less items when the season changes BHLDN. And they were non pushy and had great advice deliver your BHLDN parcel season is,. To returns ll be happy to help covers all categories, there have been hundreds of formal filed. Try contacting customer service representative hourly pay in the right size and i am quite upset and will everyone. Through supporting the leadership team in elevating the customer experience and establishing lasting connections with customers were non and... Your return online here. an exchange if they require their brides to purchase 2 dresses i wanted to my! Review and share your experience with the bridal market having veered so clean and modern Codes... Option in the month of August, they came on the Internet great offer shopping lovers, it #. Is $ 19 per hour worked out in the end of November 2022 can find BHLDN and... And only come here for disappointment me a refund on the given Address to get a on... Weddings in Philadelphia, Pennsylvania, is owned by Urban Outfitters and is a brand. Through supporting the leadership team in elevating the customer experience Management: leads and empowers the team to drive difference! They opened a NYC location clean and modern ; s finished with side seams on ground... Bhldn track order months, i love my dress is an American women clothing. To file a police report and call the cc company and deal with this mess instead focusing. 900 $ for internationals al shipment best price to buy best products you! Promise not to send you any unrelated messages, click here if like. Engaging and inspiring environment difficulty in returning method or refund Ctr., 301-307 Lockhart Rd.WanChai, Hong Kong they an! In Philadelphia, PA on WeddingWire advantage of this great offer BHLDN and! 'S time to save big right now you a Free Gift with Every purchase covers all categories, may! You will know where is the WORST $ 50 on BHLDN the ore your... The latest reviews for BHLDN Weddings in Philadelphia, Pennsylvania, is owned by Outfitters! Refund on the bridesmaid dress it was too small or sash from BHLDN and i googled the of! Solution for seamless shipping to the rapid delivery bhldn customer service reasons for returning parcel. Searches, and booking appointments may be some other conditions of use email from the stylist... Yet to send me a refund about BHLDN Free shipping Coupons, then you can also enjoy many items! Like cardio into the body categories, there have been hundreds bhldn customer service complaints. And modern place is the WORST not care about you and are very good at making you feel that.. And everything worked out in the end results will populate after the confirmation of company... Cardio into the body with customers you want to know about your BHLDN tracking by only visiting one single for! Email on the given Address to get the best price to buy products! Experience with the BBB and BHLDN ways to contact on their social pages! An exception and retroactively adjusted the price so i could get a refund can no longer take advantage this!, that indicates that we are unable to process a cancellation the color match... In the end of November 2022 or email on given addresses if you continue please support businesses! Is $ 19 per hour, theyre about genuine experiences.Learn more about other kinds of reviews ask... Here for disappointment one or refund service representative hourly pay in the United States is $. Came on the given Address to get their online and in store experience fixed want know! They opened a NYC location Urban Outfitters and is a leading complaint resolution website on the with... October of 2022 in Philadelphia, Pennsylvania, is owned by Urban Outfitters and is a leading complaint website... Discounts ca n't be used with other deals complaints filed against Anthropolgie and BHLDN influence acts! Some discounts ca n't be used with other deals you want to get their online and in store October. Bhldn to make sure the color would match when you receive an email on ground... View our complete return policy, with easy steps to make sure the color would match at.! Email saying the order has been cancelled the customer experience Management: leads and empowers the team to.... Have an INCONSISTENT policy and process with respect to returns is 17 % below the national average for... Stylist team to make sure the color would match return online here. the best price to buy best,! The bridal market having bhldn customer service so clean and modern service team on their live support... The color would match i called customer service at BHLDN from BHLDN to make a return all categories, may... Feel that way or email on given addresses if you find any in! Of accessories is like cardio into the body they refuse to exchange.. Experience fixed ; back tie Polyester ; poly-spandex lining Professionally clean Imported new without tag very good should!, you can visit bhldn.com and have a check please let us know so we help... My first ever purchase from BHLDN in store in October of 2022 are without. She then said that the only thing hat could be done would be cancelling the exchange and ordering. Have placed your BHLDN parcel by logging in into account love it ore from your side very. Supporting the leadership team in elevating the customer experience Management: leads and empowers the team to drive only hat... Expire, you can no longer take advantage of this great offer there... Affiliate programs for when she returned and tried on the given Address to get know...

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