I've checked the incoming volume (its set to high) and I've taken out the battery to reboot 3 times. It can be changed by contacting your telephone service provider. Do I need a phone extender? I've got the same issue. I've tried power cycling every device to no avail and the phone behaves as if nothing is wrong except that it cannot hear anyone who is not on the same line. And, on that note, we can conclude this article. If you have a cordless phone, try changing the batteries in the handset. When you purchase through links on our site, we may earn an affiliate commission, which supports our community. What should I do? I am using my VoIP box to set up my wireless home phone and other network devices. Not all the time but often enough to be a problem. Complete with both a corded and cordless handset, the VTech CS6949 DECT 6.0 Expandable Cordless Phone with Answering System and Caller ID makes staying in touch easier than ever. But you can't hear the person on the other end, or they can't hear you. Expand All Check the mute button. https://www.youtube.com/watch?v=mXbXl4froUc&t=25s, (For IS8151-X series) Touch Power off. The details are this: The Vtech phone is connected to our basictalk adapter which is connected to our Netgear router which is connected to our Comcast line. Consult your User's Manual for details. 1 year ago. Clearly there's a problem. Need help finding your model number? Prices and offers are subject to change. If you are experiencing issues intermittently or only when receiving calls (or only when making calls), the problem is probably in the software. Note: [ MUTE ] is a soft key visible on the display during a call. In Stock. Remove any installed batteries or battery packs; 3. https://www.youtube.com/watch?v=rJ9PNkwBzfE&t=3s. Single-line telephones All the versatility and brilliant sound of a multi-line system, available with single-line operation. VTech CS6114 Cordless Phone with Caller ID / Call Waiting - White/Grey (CS6114) $17.48. If that doesnt help and the other person is still unable to hear you after youve run through all other software-related steps we presented here (including system factory reset), consider taking your device for repairs. Why Cant My Caller Hear Me or Why Cant I Hear My Caller. Preventing your phone service from being switched I don't know if this silences everything or just the ringtone. Looking at the user manual on p.77 it appears that you can check the signal strength of a device. Please make sure that the mute feature is not turned on and the mouthpiece is unobstructed. Note: If you live in an apartment, ask your building manager for assistance. ** Best-in-class Long Range ** The VTech BM1000 Audio Baby Monitor's dependable long operation range covers up to 300 metres, lets you go about your day and stays connected with your baby from another room or even from the yard. When I get a call I cant hear the caller, and they cant hear me. Start a new topic and give us your phones make and model and the service you're using. How do I set the day and time on my telephone ? From there, you can open a repair ticket or chat with a support representative if needed. 3 years ago 0 MzVonii New Member 1 Message VTech CS6719-2 DECT 6.0 Phone with Caller ID/Call Waiting, Silver/Black with 2 Cordless Handsets. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Your phone may be on Mute. Picture 1 of 3. ANSWER INCOMING CALLS. I'd say if you have more than 3 sockets . During a call, press to receive an incoming call if you subscribe to the call waiting service from your telephone service provider. It can be changed via handset or the telephone base menu. 2023 VTech Technologies Canada Ltd. All Rights Reserved. Try restarting your phone or update your phone to the latest software. Help rescue Chase by finding the . For more detailed information on the cookies we use, please see our Cookie Policy. In Announce Only mode, callers hear your outgoing greeting but cannot leave a message. Telephone base. $99.95. Check the handset cord. Both routers and firewalls use access rules to control traffic and verify the source and destination addresses are permitted to send and receive traffic on the local network. Why doesnt my telephone ring when I receive calls? There's nothing wrong with the audio, it beeps and plays noise if I press buttons and if someone else picks up the phone in the house then we can both talk to each other but if I try calling the house with my cellphone or anyone else's phone then the phone simply refuses to output their voice even though they can hear mine if I respond. Engage your young pups with imaginary play and learning with four games and six activities. The CS6719-2 is one of Vtech's most popular cordless phone systems. not just my phone but 3 others and one of them are cricket phone. Turn over the base of your product to locate the model number as illustrated in the image below. Why can I hear callers but they can't hear me? Guides and repair information for VTech landline phones. Thanks to Smart Call Blocker on a VTech cordless phone system, you can say goodbye to unwanted calls. I'm at a loss because I've search everywhere online and there doesn't seem to be anyone else who has the exact same problem as me, the opposite problem actually. How can we hear messages live when their incoming? I've unhooked the batteries and unplugged the bases and left them off for a few minutes and then re-connected them, but it still isn't working Technician's Assistant: What's the brand/model of your phone? and our The details are this: The Vtech phone is connected to our basictalk adapter which is connected to our Netgear router which is connected to our Comcast line. For more information on SIP ALG, click here. Additionally, check out our article on managing permissions on Android for more info. If, however, the problem occurs on all calls and all phones, start by checking your phone equipment. If you've checked your settings and made sure the phone isn't on mute I would take it to the store for to have them check it out. But once done works great. Why dont I get a dial tone on my handset? If anyone else can weigh in or suggest something, please help! This is why you experience no dial tone, Line in Use with busy tone, etc. Subscribe Here https://goo.gl/Qp13QnMain Camera Canon EOS R https://amzn.to/2VE1vLiSecond Camera https://amzn.to/3ntGYENWhen I call someone they can hear me . The option to screen calls is not on all V-Tech phones. My phone is not working properly. Extremely annoying and it started after the late update on August. (For non-IS8151 series - all other models) Bit of a pain setting it up. The corded handset means you wont have to search for a missing ringing handset, while the cordless handset lets you take calls into another room. I have two Vtech cordless phones. Hi everyone, weve got a Vtech model CS6929-4. But once . Given the model info you provided (thanks for that) there are two handsets associated with the base station, is this correct? Product Details. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. some times I can't hear the caller but they can hear me some times they can't. and sometimes trying to call out phone says dialing but never has sound of ringing just quiet. Check the wall jack. There are a number of things you can check to solve this problem. Try a soft reset on device. That can be done in System Settings. If the problem only seems to happen on one phone, try plugging a different phone into that same jack. Re: When I get a call I can't hear the caller, and they can't hear me. 1. Disable VoLTE in Settings > Connections > Mobile Networks and toggle off VoLTE. This may be related to my internet phone service, but was not present in the 900MHz phone that I previously had. Try turning up the volume on your phone, or if the caller is having trouble hearing you, suggest they do the same. What is the make and model number of the phone? Anyone have ideas? Nice and loud when it rings. Once you plug this in, you are directly connected to the service provider's wiring. 1 0 spoom2 +41 more Expert 17.6K Messages This topic is 4 years old and a different issue. You can hire any professional to make the repairs. Call another person, if they can hear you the problem is not with your telephone. Unscrew the box and disconnect the plug from the main test phone jack located inside the box. To test for possible interference, boot your device in Safe mode and try to receive/make calls. What can I do? For more information on Double NAT, click here. Take a look here. Make sure you didn't connect the telephone cable from the Telephone wall outlet to VoIP box telephone port!!! Press the Power key. If so, try these troubleshooting tips. $54.99. Despite your VoIP box shows full signal strength, there could still be no dial tone/ display Line in Use/ etc. I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call) that uses my computer to establish a connection, and my phone is not working correctly. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. @jayeff thanks for getting back to me. If checking volume on phone and still not able to hear caller or caller hear you. Restart your phone and make sure that you have network coverage. My VOICEMAIL indicators remain on after I have reviewed my messages. Some of the most common reasons for silent calls on Android phones are: I would try some of the following solutions if the other person cant hear me on my phone: The first thing to do is a simple restart. Much to my chagrin I had already chewed out Vonage and cable company for bad service using my cell phone. A forum community dedicated to tech experts and enthusiasts. If it works OK there may be something creating interference to the signal when used in the other direction from the base station. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We used to be able to just hear everyone without a problem. One of the more common problems when making and receiving VoIP calls is when a call connects, but one or both parties hear no audio. Can hear people very well a plus for me. Q: I accidentally deleted a message, can I retrieve it? I tried all of the standard approaches with no luck. When determining the cause of one-way audio, it is essential to determine if the issue occurs on one or more phones. - VTech Support, Answered byVTech Baby Monitors Team2 years ago. $164.85 $149.95, Current price: Besides smartphones, I love reading fiction and non-fiction, watching a plethora of sports, and learning new languages. During power outage, your landline phone will not be available since it requires external electric power despite your VoIP box has a backup battery. I've tried the speaker and still can't hear. Disable VoLTE in Settings > Connections > Mobile Networks and toggle off VoLTE. Go to p.27 in the manual, to view the procedure to turn Call screening On, so that you can listen to incoming messages being recorded. Try placing a call and then adjust volume with up and down buttons on right side of phone because it sounds like volume may be turned down. JavaScript is disabled. And yes my phone has been updated to 2.2. There are two microphones on most Android phones and the one you should focus on is at the bottom of the handset. If it occurs on both handsets, what happens if you move away from the base station approx. In the off chance this is a stuck hardware thing, this might help. Correct answers are available for this post. The answer above was specific to a CS 6929-4 model as asked by the OP and was not meant for every Vtech phone model. There is a lot of static and other noise on the line when I use this telephone. Does your phone have a loudspeaker (hands free) option? If the phone is older or has been dropped a few time chances are something inside the phone has been damaged,corroded,dirty, you could dismantle phone and look for broken solder connections, wires off, etc. Each line has a maximum load capacity. Powercycling/Resetting all the devices doesn't do a damn thing. Compare the results with the chart below. I can hear the other caller, but they can't hear me. If this situation persists, contact your VoIP / VoIP box service provider for further support. So, to fix it and jump-start the normal functioning of your device, make sure to restart it. Read more ideas for improving cordless phone performance. In Announce Only mode, callers hear your outgoing greeting but cannot leave a message. My vtech phones aren't working correctly. This may due to the abnormality of signal and voltage levels. Robocalls are automatically blocked from ever ringing througheven the first time. Mar 17, 2020 by This will disconnect your phone lines from the demarcation point. Get it by Sunday, Apr 16. . Go to one of your other phones and check that it has a dial tone. Touch OK. Press the Power key to power on the device.Note: If device is non-responsive have user remove and reinstall battery and power on device. need an upload and download speed of 0.3 Mbps. If you've checked all your equipment and don't hear a clear dial tone using any of your phone jacks, your next step is to, If you DO NOT hear a dial tone when testing for service at the network box, or if the tone is faint or intermittent, then the problem is with. Your phone equipment hearing you, suggest they do the same or they ca n't hear the is. For bad service using my cell phone use this telephone restart your service. 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